I do not, in general, go in for product endorsements, paid or otherwise. This, for the record, is a product endorsement and it is one that I have not been paid to make.
The Gabston-Howell's online presence is hosted by Bluehost and has been for a few years now. After we decided that we needed the stability of a paid service, we started shopping for a company that would meet our needs. We signed up with Bluehost and have never regretted it.
For me, the best thing about dealing with them is the fact that I normally don't need to deal with them. I pay for a service, I get a service. The good job that Bluehost does is something I take for granted. Although this is how it should be, it is rare that this is what actually exists.
The other day, we had a rare interruption in service. We turned on the tap but no water flowed. Our pages did not display when the URLs were typed into the address bar. Bluehost took too long to fix it.
The thing that made our experience with Bluehost different from our experiences with other companies was that, throughout, it was possible to call and talk to a person. Nobody denied responsibility or acted like we were being unreasonable to expect service. We were not forced to prove that we really could spell our own names before the company admitted that there was a problem.
The reason for the interruption was that Bluehost had overlooked minor mistakes while providing a free upgrade to our plan (free upgrades have been frequent, unrequested and always impressive throughout our time with the company) and had not noticed until we called. Even though the interruption was as a result of trying to improve service, they did not attempt to excuse the problem.
They recognized that they had messed up, told us they would fix it, then they fixed it. I am back to being mostly unaware that Bluehost exists. This is as I think it should be.
Please see http://mattheaton.com/ , Mr. Bluehost's blog. Pay special attention to his January 12, 2008 post. The man, and therefore the man's business, clearly understands that when you turn on the tap, the water should flow and that when this does not happen, the proper response is to correct the problem and render an apology.
(Drum roll please) If you are considering a paid hosting service, please consider Bluehost.